Agreement to Terms:

By requesting and/or utilizing the cleaning services provided by ABSOLUTE CLEANERS (hereinafter referred to as the “Company”), the client (hereinafter referred to as the “Client”) irrevocably acknowledges and agrees to be bound by these Terms and Conditions (hereinafter referred to as the “Agreement”), which shall govern the provision of all cleaning services by the Company. The Company reserves the sole and absolute right to amend these Terms and Conditions at any time without prior notice to the Client. Continued engagement of the Company’s services following any such amendments shall constitute the Client’s acceptance thereof.

COVID-19 Disclosure:

Prior to the commencement of any services, the Client warrants and represents that they shall fully and truthfully disclose any and all knowledge of symptoms associated with Coronavirus Disease 2019 (COVID-19). As a condition precedent to receiving services, the Client assumes all responsibility for immediately informing the Company of any experienced symptoms related to, or indicative of, COVID-19. Furthermore, the Client shall disclose any recent international travel, any instance of feeling unwell, any provision of care to an individual experiencing illness, and any current or planned quarantine or self-isolation, all in strict accordance with the prevailing public health and safety laws of the Province of Ontario. The Company expressly reserves the right to refuse or discontinue any service where, in its sole discretion, concerns regarding health and safety arise.

No Refunds; Re-Clean Policy:

Due to the inherently personalized nature of the cleaning services rendered, the Client explicitly acknowledges and agrees that all fees paid to the Company are non-refundable. However, in the event of a demonstrable deficiency in the standard of cleaning, the Client must submit a detailed complaint to the Company within twenty-four (24) hours of the scheduled commencement time of the service. While no monetary refunds will be issued, the Company may, at its sole discretion, offer a complimentary re-clean of the specific areas identified as deficient, provided that the Client notifies the Company within the aforementioned twenty-four (24) hour period and provides photographic evidence of the alleged deficiencies. Any areas not explicitly listed and documented with photographic evidence within this timeframe shall be deemed accepted by the Client and will not be subject to a re-clean. The Client further agrees that no new or additional services may be incorporated into any complimentary re-clean unless such additions independently meet the Company’s minimum service requirements. Any re-clean, if offered, shall be scheduled by the Company within a reasonable timeframe of twenty-four (24) to forty-eight (48) hours, and the Client shall be solely responsible for ensuring access to the premises for the Company’s cleaning personnel.

Receipts:

Upon successful processing of payment, an electronic receipt will be automatically generated and transmitted to the Client. In the event that the Client does not receive an automated receipt, it shall be the Client’s sole responsibility to request manual generation of said receipt from the Company. The Client acknowledges and agrees that receipts will only be sent to the email address provided during the booking process, and the Company shall bear no responsibility for non-receipt due to inaccurate email address entry by the Client.

No Fixed Term; Cancellation and Rescheduling:

This Agreement for services is not subject to any fixed term and may be terminated by either party in accordance with the terms herein. The Client may cancel any scheduled cleaning service, whether recurring or one-time, provided that written notice of cancellation is received by the Company at least twenty-four (24) hours prior to the scheduled commencement time. The Company retains the absolute right to cancel any service at any time, for any reason. Cancellations made by the Client with less than twenty-four (24) hours’ notice shall be subject to a cancellation fee of seventy-five dollars ($75.00). Appointments that are rescheduled by the Client may subsequently be cancelled, subject to the aforementioned seventy-five dollar ($75.00) cancellation fee, or may be rescheduled again to a mutually agreeable date, subject to the Company’s scheduling availability.

Move-Out Cleaning; Client Responsibilities:

Clients engaging the Company’s move-out cleaning services expressly warrant and represent that the premises to be cleaned shall be entirely vacant and free from all personal belongings and clutter prior to the commencement of services. The Client acknowledges that the Company does not provide services for the removal of pet odours. Should the Client’s vacant property require pet odour remediation, the Client is solely responsible for engaging a specialized service for such purposes. The Company reserves the absolute right to reclassify the service to a standard or deep cleaning plan, with corresponding price adjustments, if the property remains occupied or contains any items upon the arrival of the Company’s cleaning personnel. This includes, but is not limited to, items within refrigerators and cabinets. The Company’s move-out cleaning service pricing is predicated on the condition that the property is completely empty. The cleaning of the interior of cabinets and appliances containing items necessitates additional time and effort, and therefore, supplementary charges will be applied if these tasks are requested. For clients requesting interior cleaning of cabinets or appliances, the Client warrants that these areas will contain only minimal items, with all removable items ideally being cleared prior to service.

Hourly Service Limitations:

Services billed on an hourly basis will be charged strictly according to the Company’s prevailing hourly rates in effect at the time of booking. The Client is strictly prohibited from altering the booked service type after the commencement of services without providing prior formal notification to and receiving explicit consent from the Company. The Company does not offer bespoke or custom price bookings; services are limited to Standard Cleaning, Deep Cleaning, Move-out Cleaning, Hourly Cleaning, Organization, or Home Concierge Services, and all service requests will be categorized accordingly. The Company’s cleaning personnel are not authorized to modify the service type at the Client’s request during the cleaning process. Any desired adjustments to the booked service must be communicated directly to the Company via email, text message, or telephone and are subject to the Company’s sole and absolute approval. For hourly services where the Client is present, any time expended by the cleaning personnel beyond the agreed-upon hours will be billed to the Client at the applicable hourly rate. The Client bears the sole responsibility for terminating the cleaning services at the conclusion of the billable hours to avoid incurring additional charges. Should the Client wish to add supplementary services or extend the duration of an hourly service, the Client must contact the Company in advance via email, text, or telephone to arrange for such modifications, which are subject to the Company’s approval and may incur additional fees. If the Client has any concerns regarding the perceived efficiency of the Company’s cleaning personnel during an hourly service, such concerns must be communicated to the Company prior to the completion of the service. For hourly services where the Client is not present, the Company will notify the Client upon completion of the initially booked hours. If further cleaning is deemed necessary, the Client will be informed, and any continuation of services will be subject to the Client’s explicit authorization and additional charges. The Client is solely responsible for booking an adequate number of service hours to ensure the completion of the desired cleaning of their property. In instances where insufficient hours are booked, the Company’s cleaning personnel will prioritize cleaning key areas of the property, and the Client will be duly notified of any incomplete tasks. The Company’s twenty-four (24) hour clean guarantee for hourly services is strictly limited to addressing specific areas demonstrably missed during the initially booked service hours and does not imply an extension of service time equivalent to the original booking duration. The Client is obligated to raise any concerns regarding the quality of the cleaning directly with the cleaning personnel while they are still present at the property.

Cleaning Service Approval:

The Client may indicate their satisfaction with the completed cleaning service through verbal confirmation (via telephone), by responding to the Company’s emails, or via text message. Any such communication shall constitute the Client’s acceptance of the cleaning services rendered. Upon receipt of the Client’s approval, the Company reserves the absolute right to deny any subsequent requests for a re-clean. It is the Client’s sole responsibility to ensure that all non-verbal communications intended as approval are successfully transmitted to and acknowledged by the Company within twenty-four (24) hours of the initial cleaning. The Company reserves the right to refuse to address complaints submitted more than twenty-four (24) hours following the completion of the initial cleaning, in strict accordance with the Company’s established policies and this Agreement. Clients who schedule an on-site review of the cleaning service but fail to be present within ten (10) minutes of the cleaning team’s scheduled departure time shall be liable for additional charges incurred due to the team’s waiting time. The Client will be billed for any waiting time exceeding ten (10) minutes, up to a maximum of one (1) hour, after which the cleaning team may, at their discretion, vacate the premises.

Cleaning Teams:

Cleaning services may be performed by an individual cleaner or by teams of two (2) or more cleaners, depending on the scope and requirements of the service. The Company may assign a team leader to oversee the cleaning of the Client’s property. While the Company endeavors to maintain consistency in team assignments, it provides no guarantee that the same cleaner or team will service the Client’s property for each subsequent appointment. Changes in cleaning personnel may occur due to various factors, including but not limited to illness, promotions, scheduling demands, and the needs of other clients.

Conduct of Cleaning Personnel:

The Company’s cleaning personnel are instructed to conduct themselves in a professional and respectful manner while on the Client’s property. They are strictly prohibited from engaging in activities unrelated to their cleaning duties, including but not limited to smoking, eating, drinking, watching television, listening to radio or other media, playing video games, assisting the Client with tasks outside the agreed-upon cleaning plan, or answering telephones or doorbells. The Company’s primary objective is to provide the Client with a superior home cleaning experience. The Client acknowledges that the Company’s expertise is limited to general house cleaning services, and the Company does not provide specialized services such as grout cleaning, wall cleaning beyond general dusting, tile or renovation cleaning, or any other services requiring specialized expertise. Therefore, the Company will not undertake tasks that fall outside the scope of general house cleaning, and Clients requiring such specialized services are solely responsible for engaging qualified specialists.

Pet Safety:

The Company and its cleaning personnel assume no responsibility or liability whatsoever for the escape of any pets from the Client’s property during the entry or exit of cleaning personnel. Clients who intend to allow their pets to roam freely within the property during a scheduled cleaning service are solely responsible for informing the Company of this arrangement in advance, thereby enabling the cleaning personnel to exercise heightened caution when opening doors. The Company’s cleaning personnel will ensure that all doors are closed immediately upon entry and exit and will not leave doors open for extended periods.

Equipment and Supplies:

The Company shall provide its own cleaning supplies and equipment, including but not limited to vacuums, mops, and cleaning solutions. Should the Client have specific cleaning products that they wish the Company’s personnel to utilize, the Client must notify the Company’s office prior to the scheduled service date, and the Company reserves the right to refuse the use of such products at its sole discretion. While the Company’s service teams are equipped with their own vacuum cleaners, the Company may, depending on the condition of the Client’s property, require the Client to provide a vacuum cleaner for use during the service. This measure is implemented to ensure the safety and well-being of other clients and the Company’s personnel, as vacuum cleaners may harbor allergens and other materials. In such instances, the Client shall be solely responsible for providing a fully functional vacuum cleaner to the Company’s cleaning personnel.

Arrival Window:

The Client acknowledges that the scheduled cleaning time is subject to an arrival window of plus or minus one (1) hour. This allowance is necessary to accommodate potential delays encountered by the cleaning personnel due to traffic conditions and other unforeseen circumstances while traveling between service locations. Any significant delays exceeding this one (1) hour window will be communicated to the Client by the Company prior to the commencement of service.

Scheduling Modifications and Pricing Adjustments:

Modifications to the Client’s cleaning schedule may result in adjustments to the service price and schedule.

PRICE & SCHEDULE CHANGES: The pricing for recurring cleaning services is determined by the frequency of the scheduled cleanings, as outlined in the Company’s current service category pricing. The Company reserves the right to modify its service category pricing at any time without prior notice. Rescheduling a cleaning service may result in a service cost that is either less than, more than, or equal to the cost of the Client’s previous cleaning, depending on the resulting service frequency. The Company will endeavor to accommodate Clients whose properties are unoccupied during service and encourages Clients to contact the Company to discuss any necessary scheduling adjustments.

• Example 1: A Client scheduled for bi-weekly cleaning who elects to skip a cleaning, thereby creating a four (4) week interval between service visits, will be charged the Company’s applicable monthly service rate (which is higher than the bi-weekly rate) for the subsequent cleaning.

• Example 2: A Client scheduled for bi-weekly cleaning who requests an additional cleaning service between regularly scheduled visits will be charged the Company’s applicable weekly service rate (which is lower than the bi-weekly rate) for the next two (2) cleaning services, as the interval between these services will be one (1) week.

CLEANING FEE ADJUSTMENTS: The Company reserves the absolute right to re-evaluate its service rates based on the actual time required to perform the cleaning services to meet the Client’s needs, the Company’s quality standards, and to ensure the Client’s satisfaction. The Client is solely responsible for providing a full and accurate disclosure of the condition and size of the property requiring cleaning. In the event of significant discrepancies between the Client’s initial disclosure and the actual condition or size of the property, the Company will contact the Client prior to commencing service to discuss potential price adjustments. The Company further reserves the right to adjust its published prices at any time, whether before or after a Client has booked a service; however, any such price changes will not affect services that have already been definitively booked and confirmed by the Company. The Company regularly reviews its pricing structure to ensure alignment with prevailing market rates and may, therefore, adjust prices after a service has been booked; however, recurring service rates may not be immediately affected by such price changes, and the Company will contact recurring Clients to discuss any substantial price discrepancies for future services.

Limitations on Working at Heights:

For the safety of its personnel, the Company’s cleaning personnel are strictly prohibited from working at heights exceeding two (2) rungs on a standard ladder. Any cleaning tasks that necessitate the use of a ladder with more than two (2) steps will not be performed by the Company’s personnel. The Company reserves the absolute right to decline any work that involves working at heights to ensure the health and safety of its personnel.

The Company may monitor the actual cleaning time for the initial two (2) months of service and periodically thereafter. In the event that the actual cleaning time significantly deviates from the original time estimate provided to the Client, the Company will contact the Client to discuss potential revisions to the service price or scope. The Company reserves the right to include additional fees in the Client’s cleaning quotation to account for discrepancies not previously disclosed by the Client, such as the presence of pets within the property. Clients are obligated to disclose the presence of any pets at the time of booking to allow for the application of the Company’s pet fee.

Payment Terms:

Full payment for services is due and payable at the time of online booking. The Company accepts payment via credit cards (Mastercard, Visa) and Interac e-transfer. Cash payments are not routinely accepted; Clients wishing to remit payment in cash must contact the Company prior to finalizing their booking to make specific arrangements, which are subject to the Company’s sole discretion. No booking shall be considered confirmed or held for a Client in the absence of valid credit card details or other approved payment information securely stored within the Company’s system.

Late Cancellation Fee:

A late cancellation fee of seventy-five dollars ($75.00) will be strictly applied to any service cancelled with less than twenty-four (24) hours’ notice prior to the scheduled service date and time. Notification of cancellation or rescheduling must be communicated directly to the Company’s office via telephone or electronic mail (email or text message). Notification provided directly to the cleaning team on-site shall not be deemed valid notice for the purposes of avoiding the late cancellation fee.

Rescheduling Policy:

The Client may reschedule a cleaning service without incurring a fee, provided that the Company receives notification of the desired rescheduling at least twenty-four (24) hours prior to the originally scheduled service appointment time. A service that has been rescheduled may subsequently be cancelled, subject to the seventy-five dollar ($75.00) cancellation fee, or may be rescheduled again to a later date, subject to the Company’s scheduling availability and without incurring an additional rescheduling fee.

Lockout/Inaccessibility:

In the event that the Company’s cleaning personnel are unable to gain access to the Client’s property to perform the scheduled cleaning service (a “lockout”), the Company will make reasonable efforts to accommodate the Client by rescheduling the service to an alternative date, subject to scheduling availability. For any service cancelled due to a lockout, the Client shall be liable for a cancellation fee of seventy-five dollars ($75.00) for properties located within the city limits of Ottawa. For properties located outside the city limits, the cancellation fee will be seventy-five dollars ($75.00) plus any applicable travel fees incurred by the Company.

Charges for Changes, Cancellations, or Skipped Appointments:

The Company requires a minimum of two (2) business days’ notice for any changes to, cancellations of, or skipped appointments for the Client’s regularly scheduled cleaning service. Failure to provide the Company with the requisite notice, resulting in the Company’s cleaning personnel being unable to access the Client’s property upon arrival, will result in the Client being charged the full service fee as a lockout fee, to compensate the Company for incurred expenses. The Company’s cleaning personnel are compensated on the basis of scheduled appointments, and short-notice cancellations or lockouts prevent the Company from servicing other clients during the reserved time slot.

Security Alarms:

It is incumbent upon the client to ensure that any security system installed at the premises is deactivated prior to the scheduled service commencement. Alternatively, the client shall provide the Company’s office with the necessary access codes and input sequence in advance of the service. The client bears sole responsibility for promptly notifying the Company of any alterations to said access codes.

Cancellations:

The Company reserves the absolute right to suspend or terminate a service booking without penalty should circumstances arise that impede access to the premises, or if there are disruptions to essential utilities such as water or electricity, or in situations where the Company’s personnel encounter obstructions due to the presence of other contractors and/or service providers, or interference from any external party. In the event of such cancellation or suspension, the client shall remain liable for a cancellation fee equivalent to fifty percent (50%) of the total agreed service cost.

Accident & Theft:

The client assumes all responsibility for the security and safekeeping of cash, jewellery, and other items of value located on the premises. It is strongly recommended that the client secure any valuables or heirlooms prior to the commencement of services to mitigate the risk of accidental damage. While infrequent, the possibility of accidental breakage exists. Company personnel are under strict instruction to immediately report any breakage to the Company’s office and to leave written notification of the incident for the client.

In the event of damage or breakage, the Company explicitly reserves the sole and exclusive option to either repair or replace the affected item, strictly conditional upon the damage being directly and demonstrably caused by the Company’s team. Any claim for damage must be reported by the client to the Company within twenty-four (24) hours of the service completion. The client’s presence is mandatory for a final inspection of the premises upon completion of the cleaning services and prior to the departure of the Company’s personnel. Any alleged damages must be brought to the Company’s attention immediately during this inspection. Subsequent to the departure of the cleaning personnel, the Company shall bear no further liability for any alleged damages or losses.

Cluttering:

The Company’s ability to provide effective cleaning services is contingent upon the premises being reasonably free of clutter. The Company reserves the right to refrain from cleaning areas with excessive clutter, such as desks with a large volume of paperwork. Company personnel may, at their discretion, attempt to organize cluttered workspaces to facilitate cleaning, but are not obligated to do so.    

Health & Safety:

The Company reserves the right to refuse any service based on health and safety concerns or if the service requested is outside the scope of the Company’s insurance coverage.

Stain Removal:

The Company will make reasonable efforts to remove stains. However, the client acknowledges that the complete removal of certain stains, particularly long-term stains on surfaces such as ovens and walls, may not be possible within the scheduled cleaning time. In such cases, the Company will consult with the client to determine an acceptable outcome.

Laundry Services:

If the client requests laundry services, the client acknowledges and agrees that the Company shall not be liable for any damage to the client’s washing machines, dryers, or clothing. The client acknowledges that the laundry process may result in discoloration, shrinking, stretching, or other unintended alterations to clothing. The client is solely responsible for providing clear and specific instructions to Company personnel regarding the laundry service. The Company shall not be liable for any damages arising from the provision of laundry services.

Quality Control:

The Company’s quality control measures may include on-site inspections and telephone communication with clients. Company supervisors may conduct post-service inspections of the client’s premises. The Company may contact clients to solicit feedback, including through satisfaction surveys.

The Company may take before-and-after photographs of the premises for quality control, training, and marketing purposes. The Company will take reasonable measures to protect the client’s privacy and will not disclose the cleaning location or any personal information in such photographs. Clients who do not wish to have photographs taken must notify the Company in writing or by email prior to the commencement of services.

Wall Spot Cleaning/Wall Washing:

The client acknowledges and agrees that the Company shall not be held liable for any damage to walls during wall washing or wall spot cleaning services. The client understands that various factors, including pre-existing conditions, may contribute to wall damage during cleaning. The Company reserves the right to refuse wall cleaning services for health and safety reasons or due to an inability to perform the service adequately. The Company may, at its sole discretion, switch a wall spot cleaning service to a wall washing service if the extent of staining necessitates it. In such cases, the Company will contact the client to discuss service alternatives, scheduling, and pricing adjustments. 

Hoarding:

Cleaning services for premises affected by hoarding conditions require specialized procedures. The Company reserves the right to convert a standard, deep, or move-out cleaning booking to an hourly rate ($45.00 per cleaner per hour) for hoarding situations, as the Company cannot determine the time required for such services. The Company will provide the client with an estimate of the service cost prior to the commencement of cleaning.

ITEMS WE CANNOT CLEAN/DO:

Company personnel are instructed not to handle or clean certain items or areas, including but not limited to: items containing bodily fluids or excretions; litter boxes; pet accidents. The client is responsible for cleaning up after pet accidents. The presence of insect infestations may prevent the Company from completing cleaning services. Company personnel will not clean areas affected by insects. The Company will notify the client of any such issues. Company personnel are prohibited from cleaning inside curio cabinets, climbing on anything higher than a step stool, working on the exterior of the premises, moving furniture containing electronics, lifting objects over 20 pounds, preparing meals, providing pet or childcare services, or emptying diaper pails.

Gratuities: Gratuities are appreciated but not required. The recommended gratuity is 10-20% of the total cleaning fee. Gratuities can be given in cash. The Company remits 100% of gratuities to its personnel.

Behind Appliances Cleaning: The Company is not responsible for cleaning behind appliances (e.g., ovens, refrigerators) unless they are moved by the client prior to the arrival of Company personnel. Cleaning behind appliances is not included in standard or deep cleaning services and is only available for move-out cleanings. The Company may decline to clean behind furniture if moving it poses a risk. For deep cleanings, the client must move furniture prior to the arrival of Company personnel if behind-furniture cleaning is desired.

Inside Ovens, Refrigerators, Cabinets: Clients requesting cleaning of the interior of ovens, refrigerators, or cabinets must ensure these areas are empty prior to the arrival of Company personnel. Move-in/move-out cleaning services require the premises to be completely vacant.

Personal Information: The client consents to the recording of telephone calls for quality and training purposes. The Company will not share client information with third parties without prior consent, except as required by law.

Keys:

The client is responsible for providing access to the premises. Scheduled cleaning times may vary due to factors such as traffic, but the Company will make reasonable efforts to arrive within one (1) hour of the scheduled time. The client must provide clear access instructions (e.g., key code, lockbox). If the client fails to provide access, the service may be rescheduled at the client’s convenience, and no refunds will be issued.

Office Hours:

The Company’s office hours are Monday through Sunday, 9:00 AM to 6:00 PM. 

DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, Absolute Cleaners provides its cleaning services and any related software or platforms on an “AS IS” and “AS AVAILABLE” basis. Absolute Cleaners makes no representations, warranties, or guarantees of any kind, whether express, implied, statutory, or otherwise, including without limitation, any warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Specifically, Absolute Cleaners does not represent, warrant, or guarantee that:

• (a) the use of the cleaning services or any related software will be secure, timely, uninterrupted, or error-free;
• (b) the cleaning services will meet the client’s subjective expectations or requirements;
• (c) any information or advice, whether oral or written, obtained by client from Absolute Cleaners or through the cleaning services will create any warranty not expressly stated herein;
• (d) any stored data will be accurate or reliable;
• (e) the quality or results of any cleaning services will meet the client’s subjective satisfaction;
• (f) any errors or defects in the cleaning services will be corrected.
• (g) the cleaning services or the systems used to provide the services are free of viruses or other harmful components.

The client acknowledges and agrees that any reliance on the cleaning services is at their sole risk.

NETWORK DELAYS

Absolute Cleaners shall not be liable for any delays, interruptions, failures, or other issues arising from or attributable to the use of the internet, telecommunications networks, or electronic communications, which are beyond [Your Company Name]’s reasonable control. The client acknowledges that such limitations and delays are inherent in the use of such systems.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall Absolute Cleaners’s aggregate liability arising out of or related to the cleaning services exceed the total amount of fees paid by the client to Absolute Cleaners for the specific cleaning service that is the subject of the claim, during the six (6) month period immediately preceding the event giving rise to such claim.

In no event shall Absolute Cleaners be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including, but not limited to, damages for: personal injury, ¹ emotional distress, loss of profits, loss of revenue, loss of business opportunity, loss of anticipated savings, loss of goodwill, or loss of data, arising out of or in any way connected with the cleaning services, even if Absolute Cleaners has been advised of the possibility of such damages.

Absolute Cleaners shall not be liable for any loss, damage, or injury to the client’s property or possessions unless directly and solely caused by the gross negligence of [Your Company Name]’s employees or agents. Absolute Cleaners’s liability for such direct damages shall be limited as provided above.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms and Conditions or the cleaning services shall be resolved exclusively through binding arbitration administered by the ADR Institute of Canada (ADRIC) in accordance with its Arbitration Rules. The arbitration shall take place in Toronto, Ontario, Canada.

The client waives any right to pursue any claims on a class action or consolidated basis.

Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction in Ontario.

Either party may seek injunctive or equitable relief from a court of competent jurisdiction in Ontario to protect its rights or property pending the completion of arbitration.

If this arbitration provision is held to be unenforceable, any litigation shall be brought in the courts of Ontario, Canada, and the parties consent to the exclusive jurisdiction of such courts.

QUALITY OF CLEANING SERVICES

Absolute Cleaners endeavors to provide quality cleaning services. However, the client acknowledges that cleaning quality is inherently subjective, and variations in individual expectations may occur. Absolute Cleaners will make reasonable efforts to address and rectify any verifiable deficiencies in the cleaning services, provided that the client notifies Absolute Cleaners of such deficiencies within [e.g., 24 hours] of service completion.

The client further acknowledges that [Your Company Name] may utilize independent contractors or subcontractors to provide cleaning services, and [Your Company Name] shall not be held liable for actions or omissions of such contractors except to the extent required by applicable law.

NO ADVICE

Information provided by Absolute Cleaners, whether on its website, in communications, or otherwise, is for informational purposes only and does not constitute professional advice. The client is responsible for seeking independent professional advice for any legal, financial, or other matters requiring expert counsel.

REASONABLENESS OF LIMITATIONS

By engaging Absolute Cleaners’s services, the client acknowledges and agrees that the exclusions and limitations of liability set forth in these Terms and Conditions are reasonable and essential to the allocation of risk between the parties. If the client does not agree with these limitations, the client should not use Absolute Cleaners’s services.

GENERAL PROVISIONS

• No Relationship: No joint venture, partnership, employment, or agency relationship exists between the client and Absolute Cleaners.
• Severability: If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in full force and effect.  
  
   
• Waiver: The failure of Absolute Cleaners to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Absolute Cleaners in writing.
• Entire Agreement: These Terms and Conditions constitute the entire agreement between the client and Absolute Cleaners, superseding all prior or contemporaneous communications and proposals, whether oral or written.

OTHER PARTIES

The client acknowledges that Absolute Cleaners, as a business entity, has a legitimate interest in limiting the personal liability of its owners, officers, employees, agents, and contractors. Accordingly, the client agrees that they will not bring any personal claim against Absolute Cleaners‘s owners, officers, employees, agents, or contractors for any losses or damages arising from or related to the cleaning services, except in cases of gross negligence or willful misconduct.

The limitations of warranties and liability set forth in these Terms and Conditions shall extend to and protect Absolute Cleaners’s officers, employees, agents, subsidiaries, successors, assigns, and subcontractors.

CLIENT CONDUCT

By using our cleaning services and booking platform, the client agrees to the following:

• Lawful Use: The client shall use the cleaning services only for lawful purposes and in compliance with all applicable laws and regulations.

• Safe and Respectful Environment: The client must not expose our staff to any unlawful, dangerous, or offensive materials. Disrespectful, abusive, or unsafe behavior towards staff will not be tolerated.

• No Disruption: The client shall not interfere with the delivery of our services, cause undue inconvenience, or disrupt our operations in any way.

• Booking System Use: The client shall not attempt to damage, hack, or misuse our website, booking software, or any related systems.

• Personal Use Only: Our services are for the client’s personal or internal business use only. Reselling or offering our services to third parties without permission is prohibited.

• Account Security: Clients using our online booking system must maintain the security of their login credentials and are responsible for all activity on their account.

• Identity Verification: The client agrees to provide proof of identity or service authorization if reasonably requested by Absolute Cleaners.

• Authorized Access: The client must ensure that we have legal and safe access to the location where services are to be provided.

TERMINATION

Absolute Cleaners reserves the right to, at its sole discretion, and without liability, to:

• (a) modify, suspend, or discontinue, temporarily or permanently, the cleaning services (or any part thereof);
• (b) refuse any and all current or future use of the cleaning services; or
• (c) suspend or terminate the client’s account (or any part thereof) or the client’s use of the cleaning services, for any reason, including without limitation, if Absolute Cleaners believes that the client has breached these Terms and Conditions.

Absolute Cleaners shall not be liable to the client or any third party for any modification, suspension, or termination of the cleaning services. Where feasible, Absolute Cleaners will make reasonable efforts to provide the client with prior notice of any suspension or termination of their account.